by Nadia Cameron | Jun 20, 2019 | acquia, Adform, adobe, adtech, Bold360, digital marketing, genesys, M-Files, marketing technology, martech, Meltwater, Optimizely, Zendesk
All the latest martech, customer tech and adtech news from Optimizely, Zendesk, Adobe, Bold360, Acquia, Adform, Genesy, M-Files, AnyVision and Meltwater.
by Vanessa Mitchell | Jun 13, 2019 | Advertising, digital marketing, Domo, Google, HootSuite, LiveTiles, Microsoft, salesforce, Tableau, Zendesk
All the latest martech and adtech news this week from Google, Looker, Salesforce, Tableau, Xandr, Wrappt, Insentia, LiveTiles, Zendesk, Microsoft, Domo, Hootsuite, and more
by Vanessa Mitchell | May 30, 2019 | acquia, adtech, Datorama, digital marketing, Drawbri, Freshworks, HootSuite, Hoozu, LinkedIn, marketing technology, martech, Qualtrics, salesforce, Tableau, verint, Versa, Zendesk
All the latest martech and adtech news this week from Verint, Freshworks, Hoozu, Salesforce, Datorama, Hootsuite, Zendesk, Qualtrics, Tableau, LinkedIn and Acquia.
by Avelyn Ng | Mar 12, 2019 | Agencies, CSAT, customer satisfaction, Sandie Overtveld, Zendesk
At 87.8%, Indonesia's score falls behind Singapore, Malaysia, as well as the Southeast Asia's average of 89.7%.
by Farzanah Farveen | Feb 26, 2019 | Agencies, Jeff Titterton, Sandie Overtveld, The Zendesk Customer Experience Trends Report 2019, Zendesk
While good customer service outranks convenience and reputation when people are considering which companies to do business with, the report highlighted a global dip in overall customer satisfaction.
by Nadia Cameron | Nov 20, 2018 | customer engagement, customer experience management, customer service, ecommerce, FreshDesk, Showpo, Zendesk
Getting a better handle on customer service and matching rapid business growth with a stronger reporting and response approach has led Showpo to deploy a new platform in just seven weeks.
