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At 87.8%, Indonesia's score falls behind Singapore, Malaysia, as well as the Southeast Asia's average of 89.7%.
While good customer service outranks convenience and reputation when people are considering which companies to do business with, the report highlighted a global dip in overall customer satisfaction.
Getting a better handle on customer service and matching rapid business growth with a stronger reporting and response approach has led Showpo to deploy a new platform in just seven weeks.