by Rosalyn Page | May 20, 2020 | Bupa, chatbots, coronavirus, COVID-19, customer care, customer experience management, customer support, LivePerson, Mobile Marketing, Whatsapp
Looking to create a point of difference on customer service, health fund, Bupa, has launched a WhatsApp messaging channel that customers can use instead of waiting on hold.
by Farzanah Farveen | Feb 14, 2020 | Agencies, Bread Butter Bacon, Burger King, National University Hospital, Whatsapp
This comes at a time nurses are ostracised by members of the public, for donning the uniform and commuting via means of public transport.
by Simon Yuen | Feb 5, 2020 | Branding, digital, Facebook, HKTVmall, Mannings, MoneyBack, Netflix, Octopus Rewards, Whatsapp, YouGov
"Measuring buzz is one of the best indicators of brand health, and that a brand is performing well, and this year HKTVmall has really shone through and emerged at the top."
by Janice Tan | Jan 31, 2020 | Agencies, amanda grant, Facebook, GroupM, Nimesh Desai, POFMA, Twitter, WeChat, Whatsapp, wuhan coronavirus, wunderman thompson
While social media firms have implemented measures to clamp down on fake news, messaging platforms are more difficult for platforms to police as they are supposed to be intentionally private.
by Janice Tan | Jan 31, 2020 | Agencies, amanda grant, Facebook, GroupM, Nimesh Desai, POFMA, Twitter, WeChat, Whatsapp, wuhan coronavirus, wunderman thompson
While social media firms have implemented measures to clamp down on fake news, messaging platforms are more difficult for platforms to police as they are supposed to be intentionally private.
by Janice Tan | Jan 21, 2020 | Agencies, Artefact, elena mirandola, Facebook, Falcon, Google, justin chen, Max Scheichenost, privacy, SearchGuru, Whatsapp, WhatsApp Status
Facebook is known to be great market testers and it is likely this change has not come without rigorous testing and reason..
