by Rosalyn Page | May 20, 2020 | adtech, atlassian, coronavirus, COVID-19, COVIDSafe, digital marketing, Facebook, Freshworks, Hotwire, IBM, logmein, marketing technology, martech, Salesforce.com, SAP, verint
The coronavirus pandemic is affecting everyone the world over, bringing unprecedented disruptions and challenges both to the way we work and the way we live. Marketers seeking new tools for navigating the changing operating environment will find many martech outfits...
by Nadia Cameron | Apr 27, 2020 | brand strategy, call centres, contact centres, coronavirus, COVID-19, customer engagement management, customer experience management, customer support, Forrester Research, Greater Bank, Qualtrics, verint
In times of crisis, uncertainty and complexity, we all seek reassurance from the businesses and institutions supporting us. And as the COVID-19 pandemic hit, one channel customers sought such reassurance from is the humble call centre.
by Rosalyn Page | Feb 27, 2020 | adobe, adtech, Automation Anywhere, Bluevenn, Confirmit, customer data platforms, digital advertising, digital marketing, Leanplum, marketing technology, martech, out-of-home advertising, QMS Media, salesforce, verint
All the latest martech and adtech news this week from Salesforce, Confirmit, BlueVenn, Leanplum, QMS Media, Automation Anywhere, Verint and Adobe, and NetOpt
by Vanessa Mitchell | Oct 10, 2019 | community engagement, crm, member forum, National Autistic Society, verint
The National Autistic Society? UK (NAS) has invested in new technology to provide its members a safe, online discussion forum for sharing stories about their experiences with autism.
by Vanessa Mitchell | Jul 18, 2019 | adobe, adtech, avanade, Bowfin, clarus, Emarsys, Flybits, HubSpot, ignitionone, IRI, martech, Microsoft, Near, OneTrust, Rightpoint, True Influence, verint
All the latest martech and adtech news this week from Near, Adobe, Avanade, Emarsys, IRI, Rightpoint, Bowfin, IgnitionOne, Clarus, True Influence, OneTrust, HubSpot, Verint, Microsoft, Flybits, and more.
by Vanessa Mitchell | May 30, 2019 | acquia, adtech, Datorama, digital marketing, Drawbri, Freshworks, HootSuite, Hoozu, LinkedIn, marketing technology, martech, Qualtrics, salesforce, Tableau, verint, Versa, Zendesk
All the latest martech and adtech news this week from Verint, Freshworks, Hoozu, Salesforce, Datorama, Hootsuite, Zendesk, Qualtrics, Tableau, LinkedIn and Acquia.
