La-Z-Boy has been around for nearly 100 years. However, in the 1990s, the recession and various competitors manufacturing overseas hit the company hard and it decided to switch up its marketing to attract more affluent and younger buyers, as well as women.
Lenovo is on a journey to become more customer-led, although its customer experience chief is the first to admit it's not there yet.
Usabilla’s Voice of Customer platform has fundamentally changed the way Energy Super gathers, analyzes and acts on member feedback.
The Usabilla Voice of Customer solution enabled the NRL to continuously monitor the incoming feedback since launch day through to now. The feedback received through the feature has helped the product team prioritise the digital roadmap based on what their fans were...
Usabilla has helped CSU gain greater clarity into what users think, gauging their sites current success and guiding the development process in creating more engaging user experiences.
KPMG Australia has acquired UX, web and mobile app technology firm, Love Agency, which specialises in building solutions for enterprise and government clients. The acquisition will boost KPMG’s digital strategy, AI, machine learning, IoT, data and analytics services.