by Nadia Cameron | Jul 21, 2021 | customer engagement management, customer experience management, customer feedback, Net Promoter Score, QSR, Yumpingo
A one-minute customer feedback system that helped drive a 15-point Net Promoter Score (NPS) improvement across Nando’s UK operations has now been rolled out across Australia and New Zealand.
by Nadia Cameron | Mar 8, 2021 | AWS, digital marketing, digital strategy, marketing strategy, Pizza Hut, QSR
A digital transformation overhaul and collaboration between CMO, CIO and operations proved the driving forces behind a highly successful 50th anniversary marketing activation for the team at Pizza Hut Australia.
by Nadia Cameron | Jul 6, 2020 | brand refresh, brand strategy, CMO role, COVID-19, marketing leadership, marketing strategy, QSR
The Coffee Club has officially unveiled a new brand platform and visual look, the latest step in a strategic refresh program that’s arguably only grown in scope and momentum during the COVID-19 crisis.
by Rosalyn Page | Jun 26, 2019 | brand revitalisation, brand strategy, brand transformation, QSR
Coffee chain, Jamaica Blue, has overhauled its branding to re-connect with the inspiration of Jamaica and won itself an award for its efforts.
