by Ronan Shields | Jan 14, 2022 | Masters of Uncertainty, Media, privacy
This story is part of Digiday’s Masters of Uncertainty series, a look at people and companies at the center of media’s defining storylines. Find the rest here. As 2022 gets underway, the IAB Tech Lab is steering the digital advertising industry through some choppy...
by Max Willens | Jan 11, 2022 | Masters of Uncertainty, mastersofuncertainty, Media, privacy
This story is part of Digiday’s Masters of Uncertainty series, a look at people and companies at the center of media’s defining storylines. Find the rest here. DuckDuckGo founder and CEO Gabriel Weinberg has a track record of getting to the next big thing early. Maybe...
by Max Willens | Jan 10, 2022 | Media, privacy
Researchers have spent years complaining that the largest technology platforms make their products black boxes that are impossible to peer into. But a pair of nonprofits is about to start investigating how one operates outside its own walls. Today, Mozilla, the...
by Ronan Shields | Jan 7, 2022 | mastersofuncertainty, Media, privacy
This story is part of Digiday’s Masters of Uncertainty series, a look at people and companies at the center of media’s defining storylines. Find the rest here. Last April, one of the ad tech industry’s most ambitious undertakings announced it was taking an important...
by Nadia Cameron | Dec 22, 2021 | ActiveCampaign, communications, contact centre, customer engagement, customer experience management, customer support, Forrester Research, genesys, impact, Kantar, privacy
As we usher in 2022, CMO asked the industry to share their top predictions around customer experience capability and culture, from the tech innovations driving its advancement, through to communication trends, measurement and the very human elements required in every...
by Michael Bürgi | Dec 16, 2021 | Online Marketing, privacy
If a consumer says they’re less concerned with data privacy issues around a certain sector — say, banking — it would stand to reason that sector would see higher-than-average consent rates, right? That’s apparently not always the case, according to insights from...
