by Nadia Cameron | Sep 16, 2021 | customer experience management, customer loyalty programs, omnichannel retailing, telecommunications, Telstra
elstra’s customer loyalty rewards program, Telstra Plus, will be scaled out into a full sales and marketing channel, while predictive analytics and omnichannel choice will become key mechanisms in personalised engagement under the new T25 strategy released by the...
by Nadia Cameron | Sep 14, 2021 | digital marketing, direct-to-consumer, ecommerce, FMCG, omnichannel retailing, Social Media Marketing
Winning over the millennial generation of consumers and taking advantage of rapid digital take-up has led iconic 90-year-old Australian brand, Dri-Glo, to take its first steps into direct-to-consumer commerce.
by Nadia Cameron | Sep 7, 2021 | Augmented Reality, chief digital officer, customer experience management, facial recognition, omnichannel retail, omnichannel retailing, Plattar, virtual reality
Bailey Nelson has seen online sales conversion lift by 400 per cent in Australia and more than 600 per cent in Canada off the back of an innovative virtual reality-based try-on solution for spectacle wearers.
by Nadia Cameron | Sep 3, 2021 | Amblique, BBQ Galore, chief digital officer, digital strategy, ecommerce, Marketplacer, omnichannel retail, omnichannel retailing, retail
Three months after doubling conversions through a new ecommerce, ordering system and website overhaul, BBQ Galore is looking to cook up even bigger sales with the debut of its third-party marketplace strategy.
by Christine Powis | Sep 2, 2021 | customer engagement, digital marketing, omnichannel retailing, retail
?Kmart has joined other retailers by invigorating its online content to engage customers with a series of ‘masterclasses’. The classes also market its expanding furniture range – another response to customers’ increasingly indoor lives.
by Christine Powis | Sep 1, 2021 | annual report, australia post, coles, ecommerce, Financial results, omnichannel retailing, woolworths
Exponential growth in ecommerce drove Australia Post to record group revenue of $8.27 billion, up 10.3 per cent for the financial year. And the online driver was echoed in year-end reports from retailers, Coles and Woolworths.
