by Nadia Cameron | Feb 24, 2021 | coles, Coles Group, Financial results, omnichannel retailing, retailing, Woolworths Group
Record ecommerce growth and digital engagement has proven a key growth contributor for Australia’s two supermarket giants as both report their half-yearly financial results.
by Nadia Cameron | Feb 11, 2021 | customer experience management, customer service, omnichannel retailing, Telstra
Telstra will take back full ownership of all of its Australian retail store network as part of efforts to improve its omnichannel customer game.
by Nadia Cameron | Feb 4, 2021 | chief digital officer, David Jones, digital strategy, omnichannel retailing
David Jones has appointed a new director of omnichannel to its leadership ranks as it works to bring bricks-and-mortar and digital experiences closer together.
by Nadia Cameron | Dec 21, 2020 | australia post, ecommerce, GroupM, market research, omnichannel retailing, salesforce
Ecommerce has gone from strength to strength across Australia off the back of the COVID-19 global pandemic and rapidly accelerated digitisation in 2020, several new reports highlight.
by Nadia Cameron | Dec 10, 2020 | Accent Group, customer engagement, customer experience management, customer service, digital strategy, omnichannel retailing
Learning fast and adapting quickly have become catchcries for Accent Group’s customer experience (CX) team as it gathers lessons from 2020 to take into the festive shopping season and beyond.
by Nadia Cameron | Nov 27, 2020 | COVID-19, customer engagement, customer experience management, digital marketing, omnichannel retailing
Putting the emphasis on customer and employee experience has not only been Mecca’s most powerful marketing lever to date, it’s led the brand to open its biggest physical store yet in Sydney.
