by Nadia Cameron | Sep 23, 2021 | chief digital officer, customer engagement, customer experience management, IOOF, MLC, personalisation, salesforce
Personalisation has never been important in the way brands provide experiences to their customers. And in a world where digital is the primary vehicle of engagement, and data is exchanged, customer expectations on how personalised experiences need to be are higher...
by Vanessa Mitchell | Sep 12, 2019 | artificial intelligence, customer service, Deakin University, Emerging Technologies, Financial Services, IOOF, natural language processing
Deakin is using natural language processing (NLP) and artificial intelligence (AI) to speed up customer service times for financial services provider, IOOF.
