All the latest martech and adtech news from Innovids, TVSquared, InMoment, DemandScience, Selling Simplified, Analytic Partners, Cerebra, NICE, Contxtful, Scibids and Validity.
It was when strong year-on-year growth rate levels started to slow that alarm bells began ringing for the team at Aussie Home Loans.
Qualtrics, Medallia, InMoment and Forsta are leading the way for voice of the customer (VoC) tech solutions, according to the latest Gartner Magic Quadrant research.
Getting to the bottom of customer churn and finding new ways to lift customer performance have prompted H&R Block to invest in a fresh voice of customer (VoC) management platform and approach.
The latest Forrester Wave has evaluated customer feedback management platforms and services and nominated the 12 most significant ones - Alida, Cisco Webex XM, Clarabridge, Concentrix, Confirmit, InMoment, Medallia, NICE, Qualtrics, Reputation, SMG and Verint. This...