by Brad Howarth | Oct 8, 2019 | artificial intelligence, brand strategy, chatbots, emerging technology, fan engagement, Sydney Sixters
Australian consumers are known for their love of sport. But for any new team that wants to build an audience, establishing a brand among so much competing noise can be a difficult challenge.
by Nadia Cameron | Jun 19, 2019 | chief digital officer, Cricket Australia, customer engagement, digital disruption, digital strategy, fan engagement, HCL Technologies
Cricket Australia’s decision to appoint HCL Technologies as its new digital technology partner is about providing a more engaging experience bringing fans, communities, supporters and staff even closer to the game, its technology chief says.
by Nadia Cameron | Jun 19, 2019 | chief digital officer, Cricket Australia, customer engagement, digital disruption, digital strategy, fan engagement, HCL Technologies
Cricket Australia’s decision to appoint HCL Technologies as its new digital technology partner is about providing a more engaging experience bringing fans, communities, supporters and staff even closer to the game, its technology chief says.
by Brad Howarth | Feb 19, 2019 | event marketing, fan engagement, marketing strategy, surfing
Few sports let you get just meters from Olympic athletes while standing with sand between your toes. So when surfing makes its Olympic debut at the 2020 Tokyo games, it will be an important milestone for a sport that has steadfastly refused to bend to the kind of...
by Brad Howarth | Nov 13, 2018 | AFL, chatbots, customer engagement, customer experience management, fan engagement
In an era where making things easy for the customer has become paramount, it is not surprising to see many brands turning to chatbots to resolve customer queries quickly.
