by Janice Tan | Jan 8, 2020 | Agencies, employee experience, EX, forrester
Many companies have not comprehended the full extent of EX and those responsible for improving EX are HR individuals rebranded as EX professionals. This leads to EX professionals performing the same activities they did as HR professionals.
by Jennifer O'Brien | May 22, 2018 | boomi, customer experience management, cx, Dell EMC, diversity, employee experience, EX, inclusion, leadership, Ricoh
Successful companies recognise innovation requires a culture of diversity and inclusion. Not only that, many brands understand the importance and impact of both practices on the overall customer experience they're delivering.
