More than 300 Optus employees have already completed at least one class within the telco’s new CX Academy since its launch five months ago.
Personalisation isn’t the end-goal. Instead it’s the aim which will enable your business to improve what it does by putting the customer at the centre.
Sticking to your guns, having realistic expectations on technology rollout timeframes, getting the right people to set the cadence of work, and executive advocacy are all key for organisations looking to successfully digitally transform.
?One in five Australian marketers described their martech stacks as a ‘convoluted mess’ according to a new study.
Facebook has responded to the recommendations from the? Australian Competition and Consumer Commission (ACCC) following its final Digital Platforms Inquiry report.
The Australian Competition and Consumer Commission (ACCC) has used its final Digital Platforms Inquiry report to urgently call for holistic and dynamic reforms to counter the adverse effect digital giants are having on our economy, media landscape, competition and...