by Nadia Cameron | Sep 3, 2021 | Amblique, BBQ Galore, chief digital officer, digital strategy, ecommerce, Marketplacer, omnichannel retail, omnichannel retailing, retail
Three months after doubling conversions through a new ecommerce, ordering system and website overhaul, BBQ Galore is looking to cook up even bigger sales with the debut of its third-party marketplace strategy.
by Nadia Cameron | Aug 16, 2021 | chief data officer, chief digital officer, data strategy, digital strategy, Wesfarmers
Nicole Sheffield has switched Australia Post for Wesfarmers, joining the ASX-listed retail owner to supercharge its digital and data capabilities.
by Nadia Cameron | Aug 10, 2021 | chatbots, chief digital official, customer service, digital strategy, Financial Services, National Australia Bank, Social Media Marketing
More than 80 per cent customer satisfaction scores and 90,000 call deflections are just some of the metrics giving National Australia Bank’s Reveka Katakis confidence in the company’s evolving digital and social customer service approach.
by Nadia Cameron | Aug 9, 2021 | chief digital officer, digital engagement, digital strategy, Financial results, Suncorp
Accelerating digital-first experiences and enablement off the back of growing digital uptake by banking and insurance customers is in the sights of Suncorp Group as the company reports its FY full-year financial results.
by Nadia Cameron | Aug 2, 2021 | digital strategy, ecommerce, HMD Global, Marketplacer, Nokia, retailing
Building direct engagement with customers while bolstering brand discovery and sales through a two-pronged marketplace approach is the aim of the game for HMD Australia after a rapid-fire technology investment.
by Nadia Cameron | Jul 26, 2021 | chief digital officer, customer loyalty programs, digital payments, digital strategy, Eftpos, Financial Services, mobile wallet
A national rewards program is in the sights of eftpos’ new recruit and digital strategist, Mark Britt, as he joins the group as the new chief of its Beem It division.
