by Simon Yuen | Sep 23, 2019 | Customer Experience, cx, event, Online Marketing
In this year's Customer Experience conference, speakers examine challenges and share insights through a series of keynote presentations and case studies.
by Rosalyn Page | Sep 16, 2019 | BankWest, cx, In-app, multi-channel
Bankwest's latest campaign highlights its diminishing role in customer's lives and how the bank is working to simplify banking and interactions for its customers. As part of this, it has adopted in-app messaging in its ongoing push to focus on the customer and provide...
by Vanessa Mitchell | Aug 30, 2019 | 2019 BrandZ Top 40, brand value, Customer Experience, cx, innovation, Kantar, Trust, WPP
?Brand experience and innovation are key drivers of brand value, according to a new report.
by Steve Jones | Aug 29, 2019 | Customer Experience, cx, News
Brands are still struggling to provide a quality customer experience in Singapore and are failing on all three key metrics of emotion, ease and effectiveness, new research has found. Unveiling the Singapore 2019 Customer Experience Index, research firm Forrester said...
by Vanessa Mitchell | Aug 22, 2019 | Customer Experience, cx, employee experience, Lenovo, user experience, UX
Lenovo is on a journey to become more customer-led, although its customer experience chief is the first to admit it's not there yet.
by Vanessa Mitchell | Aug 7, 2019 | Customer Experience, cx, Deloitte, human experience, marketing strategy
?Research has found organisations with close alignment to the values of their customers (CX), workforce (WX) and partners (PX), and create human experiences (HX), grow faster and build stronger brand loyalty.
