by Nadia Cameron | Sep 16, 2021 | chief customer officer, customer experience management, cx
There are a lot of insights out there into customer experience maturity across organisations today, but what about state of customer leadership itself? Just what does it mean to be a customer experience manager or leader today, what’s the remit, role and sphere of...
by Rosalyn Page | May 20, 2021 | customer care, customer experience management, customer support, cx, Slack Technologies
Differentiated and personalised support is table stakes for companies, according to Slack VP of customer service, Ali Rayl, speaking at this week’s slack frontiers event. And some of the best examples of this kind of customer service are unique - not just to an...
by Rosalyn Page | Apr 1, 2021 | B2B marketing, COVID-19, customer intelligence, cx, digital transformation, iron mountain, marketing strategy, rebrand
As the COVID crisis revealed the critical need for businesses to have a strong digital strategy in order to evolve and meet new demands, Iron Mountain knew the time was right for a rebrand.
by Rosalyn Page | Mar 15, 2021 | COVID-19, customer experience management, cx, mobile apps, Qantas
Qantas has trialled the CommonPass digital health app with customers on an international repatriation flight from Frankfurt to Darwin. It follows a successful crew trial last month and comes as the national carrier prepares for COVID-safe international travel to...
by Rosalyn Page | Mar 9, 2021 | CMO role, COVID-19, customer experience management, cx, marketing leadership, marketing strategy, RMIT University
Insights and analytics capabilities will be a key focus this year, according to the Adobe Digital Trends 2021 report. While digital disruption hit organisations as the COVID-19 pandemic broke last year, it has had a lasting effect on predictability.
by Rosalyn Page | Sep 24, 2020 | cx, employee experience, experience management, InMoment
InMoment has launched Experience Intelligence (XI), a new platform that brings together a collection of software and services designed around the concept of owning and improving the key moments in customer and employee journeys.
