by Rosalyn Page | May 14, 2020 | chief digital officer, coronavirus, COVID-19, customer technology, digital transformation, sugarCRM
Inundated with requests to help struggling cafes and restaurants hit hard by COVID-related shutdowns, two-year-old hospitality startup, HungryHungry, went from a two-week to two-hour turnaround to develop digital ordering sites for venues.
by Nadia Cameron | Mar 11, 2020 | customer experience management, customer technology, marketing technology, salesforce.com. Medibank
Customer journey design at Medibank has transformed from products and interaction plotting to acting on personalised health moments thanks to a customer technology transformation.
by Vanessa Mitchell | Mar 3, 2020 | customer data platforms, customer technology, data layering, data strategy, marketing technology, Tealium
?There is a massive opportunity for brands to engender even more consumer loyalty, as the true potential of data and the harnessing of technologies like customer data platforms (CDPs) and artificial intelligence (AI) become apparent in the coming years.
by Vanessa Mitchell | Feb 27, 2020 | Customer Experience, customer technology, employee experience management, InMoment, MaritzCX
InMoment is merging with MaritzCX in a deal aiming to create the world’s largest enterprise customer experience technology company.
by Vanessa Mitchell | Jan 16, 2020 | customer data, customer data platform, customer data strategy, customer technology, digital marketing, marketing strategy, marketing technology, martech, research report, Tealium
Most marketers are planning on switching their customer data platform (CDP) in the next 12 months, despite being happy with their current provider, a new report has found.
by Rosalyn Page | Dec 31, 2019 | Acoustic, acquia, adobe, adtech, customer technology, DataXu, Datorama, digital marketing, Epsilon, Google, IBM, ignitionone, Lattice Engines, Looker, marketing technology, Marketo, martech, Publicis Groupe, Qlik Technologies, Qualtrics, ROKU, salesforce, SAP, sugarCRM, Tableau, Zeta Global
It's been yet another year of significant mergers and acquisitions in the marketing, advertising and customer technology sphere.
