by Nadia Cameron | Nov 25, 2020 | customer communications, customer support, customer technology
Instant maintenance support notifications, self-service customer tools and customer feedback follow-up are now on the cards for Fisher & Paykel following its latest technology program of work.
by Rosalyn Page | Jun 18, 2020 | BT, chatbots, customer experience management, customer service, customer support, digital self-service, market research
Customers want phone, email and online help, plus new tools like messaging and chat bots with help from real human agents, according to BT’s Autonomous Customer 2020 research. The report said, while technologies come and go, the message from customers is unchanged:...
by Rosalyn Page | Jun 18, 2020 | BT, chatbots, customer experience management, customer service, customer support, digital self-service, market research
Customers want phone, email and online help, plus new tools like messaging and chat bots with help from real human agents, according to BT’s Autonomous Customer 2020 research. The report said, while technologies come and go, the message from customers is unchanged:...
by Nadia Cameron | May 22, 2020 | coronavirus, COVID-19, customer engagement, customer experience management, customer support, national broadband network, nbn co
?NBN Co, operator of Australia’s national broadband network (nbn), has taken its customer ambassadors online with a new virtual offering designed to replace the face-to-face time lacking during COVID-19.
by Rosalyn Page | May 20, 2020 | Bupa, chatbots, coronavirus, COVID-19, customer care, customer experience management, customer support, LivePerson, Mobile Marketing, Whatsapp
Looking to create a point of difference on customer service, health fund, Bupa, has launched a WhatsApp messaging channel that customers can use instead of waiting on hold.
by Nadia Cameron | Apr 27, 2020 | brand strategy, call centres, contact centres, coronavirus, COVID-19, customer engagement management, customer experience management, customer support, Forrester Research, Greater Bank, Qualtrics, verint
In times of crisis, uncertainty and complexity, we all seek reassurance from the businesses and institutions supporting us. And as the COVID-19 pandemic hit, one channel customers sought such reassurance from is the humble call centre.
