by Brad Howarth | Jun 2, 2021 | customer experience management, customer service, customer support, customer technology, felix mobile, Freshworks
There’s much to be said for the commercial benefits of providing exceptional customer support. But no matter how that support is provided, there is always a cost somewhere.
by Rosalyn Page | May 20, 2021 | customer care, customer experience management, customer support, cx, Slack Technologies
Differentiated and personalised support is table stakes for companies, according to Slack VP of customer service, Ali Rayl, speaking at this week’s slack frontiers event. And some of the best examples of this kind of customer service are unique - not just to an...
by Nadia Cameron | Apr 14, 2021 | consumer engagement, customer experience management, Customer Retention, customer support, market research, R/GA
Post-purchase help and communications, plus a sense of belonging to a community, are vital factors influencing loyalty across Australian consumers. Yet these elements continue to be a let down for many of us when engaging with brands, a new survey has found.
by Nadia Cameron | Apr 14, 2021 | consumer engagement, customer experience management, Customer Retention, customer support, market research, R/GA
Post-purchase help and communications, plus a sense of belonging to a community, are vital factors influencing loyalty across Australian consumers. Yet these elements continue to be a let down for many of us when engaging with brands, a new survey has found.
by Rosalyn Page | Mar 17, 2021 | BT Australia, chatbot, chatbots, customer experience management, customer service, customer support, digital assistants
BT recently launched a 24/7 online virtual assistant ‘Blue’, which supports advisers and their clients seeking immediate responses to common questions, step-by-step guides and connecting people to one of our specialised support teams. The chatbot is learning ‘on the...
by Nadia Cameron | Jan 12, 2021 | brand strategy, CMO role, customer service, customer support, leadership team
Commercial vehicle manufacturer, Hino Australia, has promoted its brand and marketing leader and elevated customer support as part of an executive reshuffle aimed at improving customer focus across the organisation.
