by Brad Howarth | Sep 6, 2021 | artificial intelligence (AI), customer service, customer support, digital marketing, Sanas
US-based artificial intelligence startup, Sanas, has been working to unpick the nuances of accents to make communication easier for people from different backgrounds. That could have huge implications for any marketer who wants to improve customer experience through...
by Brad Howarth | Aug 26, 2021 | customer engagement, customer service, customer support, digital marketing, dotdigital, omnichannel retailing, Zendesk
When Julie Mathers founded ecommerce business, Flora & Fauna, in 2014 after a lengthy career in retail, she did so with the intention of creating a business that was both better and kinder.
by Brad Howarth | Jun 2, 2021 | customer experience management, customer service, customer support, customer technology, felix mobile, Freshworks
There’s much to be said for the commercial benefits of providing exceptional customer support. But no matter how that support is provided, there is always a cost somewhere.
by Rosalyn Page | May 20, 2021 | customer care, customer experience management, customer support, cx, Slack Technologies
Differentiated and personalised support is table stakes for companies, according to Slack VP of customer service, Ali Rayl, speaking at this week’s slack frontiers event. And some of the best examples of this kind of customer service are unique - not just to an...
by Nadia Cameron | Apr 14, 2021 | consumer engagement, customer experience management, Customer Retention, customer support, market research, R/GA
Post-purchase help and communications, plus a sense of belonging to a community, are vital factors influencing loyalty across Australian consumers. Yet these elements continue to be a let down for many of us when engaging with brands, a new survey has found.
by Nadia Cameron | Apr 14, 2021 | consumer engagement, customer experience management, Customer Retention, customer support, market research, R/GA
Post-purchase help and communications, plus a sense of belonging to a community, are vital factors influencing loyalty across Australian consumers. Yet these elements continue to be a let down for many of us when engaging with brands, a new survey has found.
