by Rosalyn Page | Jul 11, 2019 | collaboration, Customer Experience, employee engagement, employee experience, Facebook, Workplace by Facebook
Transforming the employee experience aids communication, improves transparency and boosts engagement and this, in turn, drives improvements in customer experience. That's the message from Facebook's Transform Sydney event held this week, where the social media giant...
by Nadia Cameron | Jun 17, 2019 | customer analytics, customer engagement, Customer Experience, customer experience management, customer lifetime value, Gartner
Customer analytics is ultimately an exercise in asking the right questions and successful change management, Gartner senior analyst, Melissa Davis, claims. And to get there, you’re better off giving up on a 360-degree of your customers and instead, building a minimal...
by Nadia Cameron | Jun 17, 2019 | customer analytics, customer engagement, Customer Experience, customer experience management, customer lifetime value, Gartner
Customer analytics is ultimately an exercise in asking the right questions and successful change management, Gartner senior analyst, Melissa Davis, claims. And to get there, you’re better off giving up on a 360-degree of your customers and instead, building a minimal...
by Vanessa Mitchell | Jun 13, 2019 | Customer Experience, customer journey, customer need, cx, CX investment, digital marketing, Gartner, Research, voice of customer
Three-quarters of organisations increased customer experience (CX) technology investments in 2018, according to Gartner.
by Vanessa Mitchell | Jun 5, 2019 | Customer Experience, customer experience strategy, experience management, o-data, Qualtrics, SAP, x-data
Experience management is the next generation category, and will be more important than CRM, human resource management and even marketing automation systems, Qualtrics' global marketing lead claims.
by Vanessa Mitchell | Jun 5, 2019 | Customer Experience, customer experience strategy, experience management, o-data, Qualtrics, SAP, x-data
Experience management is the next generation category, and will be more important than CRM, human resource management and even marketing automation systems, Qualtrics' global marketing lead claims.
