by Nadia Cameron | May 22, 2020 | coronavirus, COVID-19, customer engagement, customer experience management, customer support, national broadband network, nbn co
?NBN Co, operator of Australia’s national broadband network (nbn), has taken its customer ambassadors online with a new virtual offering designed to replace the face-to-face time lacking during COVID-19.
by Rosalyn Page | May 20, 2020 | Bupa, chatbots, coronavirus, COVID-19, customer care, customer experience management, customer support, LivePerson, Mobile Marketing, Whatsapp
Looking to create a point of difference on customer service, health fund, Bupa, has launched a WhatsApp messaging channel that customers can use instead of waiting on hold.
by Rosalyn Page | May 20, 2020 | B2B marketing, coronavirus, COVID-19, customer engagement, customer experience management, CX strategy, InMoment, Jemena
As an energy wholesaler, Jemena is one step removed from electricity and gas users. But wanting better visibility of customers, the B2B company decided to adopt an entirely new customer experience (CX) platform.
by Rosalyn Page | May 12, 2020 | customer engagement, customer experience management, customer loyalty programs, market research
Loyalty program members are increasingly interested in rewards for social good, according to the 8th annual Australian customer loyalty and loyalty program research study, For Love or Money 2020.
by Nadia Cameron | May 4, 2020 | brand strategy, customer engagement, customer experience management, event marketing, marketing strategy, weight watchers
Thousands of WW’s (formerly Weight Watchers) A/NZ members have made the switch from face-to-face studio engagement to virtual workshops after the company translated its physical engagement offering to digital globally in just five days.
by Nadia Cameron | Apr 28, 2020 | brand strategy, coronavirus, COVID-19, customer engagement, customer experience management, leadership
Greencross CEO, George Wahby, is a great believer in focusing all your organisational energy on providing the best customer experience you can. Which is exactly what the company has been doing to navigate its Petbarn and Greencross Vet clinics and hospitals through...
