by Rosalyn Page | Jun 19, 2019 | Appian, customer engagement, customer experience management, customer journey mapping, customer satisfaction, Sunsuper, Superannuation
?Sunsuper was born in the late 80s in an era when the government was moving towards compulsory superannuation for all Australians as a key pillar in supporting their retirement. Superannuation started as a simple idea that people paid forward their retirement on a...
by Rosalyn Page | Jun 19, 2019 | Appian, customer engagement, customer experience management, customer journey mapping, customer satisfaction, Sunsuper, Superannuation
?Sunsuper was born in the late 80s in an era when the government was moving towards compulsory superannuation for all Australians as a key pillar in supporting their retirement. Superannuation started as a simple idea that people paid forward their retirement on a...
by Nadia Cameron | Jun 18, 2019 | customer engagement, customer experience management, Gartner, leadership
The top customer experience-focused organisations globally are the ones who recognise they’re the problem, can act boldly, and are even willing to reduce their product lines to make things easier for customers.
by Nadia Cameron | Jun 18, 2019 | customer engagement, customer experience management, Gartner, leadership
The top customer experience-focused organisations globally are the ones who recognise they’re the problem, can act boldly, and are even willing to reduce their product lines to make things easier for customers.
by Nadia Cameron | Jun 17, 2019 | customer analytics, customer engagement, Customer Experience, customer experience management, customer lifetime value, Gartner
Customer analytics is ultimately an exercise in asking the right questions and successful change management, Gartner senior analyst, Melissa Davis, claims. And to get there, you’re better off giving up on a 360-degree of your customers and instead, building a minimal...
by Nadia Cameron | Jun 17, 2019 | customer analytics, customer engagement, Customer Experience, customer experience management, customer lifetime value, Gartner
Customer analytics is ultimately an exercise in asking the right questions and successful change management, Gartner senior analyst, Melissa Davis, claims. And to get there, you’re better off giving up on a 360-degree of your customers and instead, building a minimal...
