by Nadia Cameron | Jul 21, 2021 | customer engagement management, customer experience management, customer feedback, Net Promoter Score, QSR, Yumpingo
A one-minute customer feedback system that helped drive a 15-point Net Promoter Score (NPS) improvement across Nando’s UK operations has now been rolled out across Australia and New Zealand.
by Nadia Cameron | Jul 13, 2021 | brand strategy, chief customer officer, customer engagement, customer experience management, Fitness, marketing careers
Refining the customer journey, embedding a new marketing cloud platform and elevating voice of customer and Net Promoter Score programs are top priorities for the new chief experience officer at BlueFit gyms.
by Christine Powis | Jul 7, 2021 | customer experience management, customer loyalty, customer satisfaction, DBM Consultants, Net Promoter Score, NPS
Businesses achieving high Net Promoter Scores (NPS) are invariably gratified by this single number. But arguably, there has been some blind trust as to how significant this figure is on the bottom line.
by Christine Powis | Jun 23, 2021 | customer experience management, Customer relationship management, Customer Retention, data-driven marketing, digital marketing, marketing strategy, personalisation
Retailers agreed on a few fundamentals for personalising customer engagement when they discussed the topic at Retail Revival, the second annual digital talkfest held by Emarsys, an omnichannel customer engagement and retention platform.
by Nadia Cameron | Jun 8, 2021 | customer experience management, InMoment, Professional Services, voice of customer
Getting to the bottom of customer churn and finding new ways to lift customer performance have prompted H&R Block to invest in a fresh voice of customer (VoC) management platform and approach.
by Christine Powis | Jun 7, 2021 | brand strategy, brand trust, customer experience management, customer service
Two years on from its rebrand as mycar, the auto services company formerly known as Kmart Tyre and Auto Service is celebrating its growing network, evolving omnichannel customer experience and efforts to buck too-frequent impression of auto services as untrustworthy.
