by Rosalyn Page | Oct 3, 2019 | Confirmit, customer engagement, customer experience management, forrester, leadership
Measuring the impact of customer experience programs of work on the customer, business and resources is vital in the ever-important quest to keep up with market expectations, Forrester's senior analyst, Riccardo Pasto, says.
by Rosalyn Page | Oct 1, 2019 | Confirmit, customer engagement, customer experience management, customer technologies
Customer experience evolution is much like the career of UK iconic pop band, the Beatles: You need to iterate and adapt if you're to keep up to date.
by Vanessa Mitchell | Sep 12, 2019 | acquia, AgilOne, Aprimo, Big IDea, Blis, Confirmit, digital marketing, Drift, Freshworks, HubSpot, marketing technology, salesforce, Syte, xandr
All the latest martech and adtech news this week from Acquia, Confirmit, Xandr, Drift, Freshworks, HubSpot, Aprimo, Blis, AgilOne and Big IDea.
by Vanessa Mitchell | Sep 11, 2019 | Confirmit, Customer Experience, customer experience management, customer technologies, marketing careers, NAB
Confirmit has appointed Andrew Farries, former customer strategy leader at National Australia Bank, as director of customer experience (CX) consulting in Australia.
by Vanessa Mitchell | Sep 11, 2019 | Confirmit, Customer Experience, customer experience management, customer technologies, marketing careers, NAB
Confirmit has appointed Andrew Farries, former customer strategy leader at National Australia Bank, as director of customer experience (CX) consulting in Australia.
by Vanessa Mitchell | Dec 4, 2018 | Confirmit, customer experience management, Forrester Research, InMoment, MaritzCX, market research, Medallia, Qualtrics
The customer feedback management (CFM) market in the Asia Pacific is growing as more marketers see the technology as vital to transforming customer experience (CX).
