by Rosalyn Page | Jun 26, 2020 | artificial intelligence, chatbot, chatbots, conversational AI, customer engagement, customer experience management
Chatbots are increasingly deployed by brands as another important channel of customer contact. BT’s Autonomous Customer 2020 research found chatbots are one of the new tech tools, along with phone and email, plus real human agents, that customers want when contacting...
by Rosalyn Page | Jun 18, 2020 | BT, chatbots, customer experience management, customer service, customer support, digital self-service, market research
Customers want phone, email and online help, plus new tools like messaging and chat bots with help from real human agents, according to BT’s Autonomous Customer 2020 research. The report said, while technologies come and go, the message from customers is unchanged:...
by Rosalyn Page | Jun 18, 2020 | BT, chatbots, customer experience management, customer service, customer support, digital self-service, market research
Customers want phone, email and online help, plus new tools like messaging and chat bots with help from real human agents, according to BT’s Autonomous Customer 2020 research. The report said, while technologies come and go, the message from customers is unchanged:...
by Rosalyn Page | May 20, 2020 | Bupa, chatbots, coronavirus, COVID-19, customer care, customer experience management, customer support, LivePerson, Mobile Marketing, Whatsapp
Looking to create a point of difference on customer service, health fund, Bupa, has launched a WhatsApp messaging channel that customers can use instead of waiting on hold.
by Rosalyn Page | May 1, 2020 | chatbots, COVID-19, COVID-19. coronavirus, customer engagement, virtual agent
?A virtual agent going by the name of ‘Zoe’ has been launched by the South Australian health department in response to a surge in COVID-19-related queries to the state’s hospital switchboards and the 000 line.
by Rosalyn Page | Apr 7, 2020 | chatbots, COVID-19, COVID-19. coronavirus, customer engagement, sydney university
The University of Sydney has developed a chatbot utilising artificial intelligence (AI) to help it handle the raft of COVID-19-related student inquires it’s fielding as a result of the pandemic, which has seen classes move online, facilities closed and students unable...
