by Rosalyn Page | Apr 14, 2021 | artificial intelligence, chatbot, chatbots, human-centred design
Versa agency has created a unique interactive, artificial intelligence (AI)-driven website which uses conversational bots so visitors can use voice or text to interact with the site.
by Rosalyn Page | Mar 17, 2021 | BT Australia, chatbot, chatbots, customer experience management, customer service, customer support, digital assistants
BT recently launched a 24/7 online virtual assistant ‘Blue’, which supports advisers and their clients seeking immediate responses to common questions, step-by-step guides and connecting people to one of our specialised support teams. The chatbot is learning ‘on the...
by Rosalyn Page | Feb 10, 2021 | artificial intelligence (AI), Augmented Reality, brand relaunch, chatbot, chatbots, Kmart Australia, product strategy
Kmart has released its latest Online Exclusives products, part of a move to broaden this product range which debuted last year. And it's tapping AI and chatbot functionality to drive consumer demand.
by Nadia Cameron | Oct 2, 2020 | chatbots, customer experience management, customer service, customer technologies, Twilio
Deploying an automated chatbot in less than two weeks, contextualising communications regardless of channel and improving internally efficiencies are just some of the wins for 1800 Flowers after overhauling its customer service approach.
by Rosalyn Page | Sep 22, 2020 | artificial intelligence (AI), Augmented Reality, chatbot, chatbots, digital marketing, Kmart Australia, Oracle
Kmart has launched an Australian-developed augmented reality (AR) tool, the KBot, with its latest home decor catalogue.
by Rosalyn Page | Sep 17, 2020 | chatbot, chatbots, customer experience management, customer service, digital marketing, IAG, NRMA Insurance, Nuance Communications
IAG’s NRMA insurance achieved record online customer engagement and successfully reached business objectives thanks to its Stevie award-winning ‘Arlo the Koala’ chatbot, an extension of its ‘Arlo the Koala’ advertising campaign that made headlines across marketing and...
