by Rosalyn Page | Jun 18, 2020 | BT, chatbots, customer experience management, customer service, customer support, digital self-service, market research
Customers want phone, email and online help, plus new tools like messaging and chat bots with help from real human agents, according to BT’s Autonomous Customer 2020 research. The report said, while technologies come and go, the message from customers is unchanged:...
by Rosalyn Page | Jun 18, 2020 | BT, chatbots, customer experience management, customer service, customer support, digital self-service, market research
Customers want phone, email and online help, plus new tools like messaging and chat bots with help from real human agents, according to BT’s Autonomous Customer 2020 research. The report said, while technologies come and go, the message from customers is unchanged:...
by Janice Tan | Feb 13, 2020 | Agencies, Amazon, at&t, BT, Cisco, Deutsche Telekom, Ericsson, Facebook, HMD, Intel, LG, Mobile World Congress, Nokia, nvidia, Royole, SONY, sprint, vivo, Vodafone
This comes after companies including Nokia, Sony, Deutsche Telekom, Intel, Amazon, LG, Vivo, Ericsson , Facebook, AT&T, and Nvidia, withdrew from MWC.
by Janice Tan | Feb 13, 2020 | Agencies, Amazon, at&t, BT, Cisco, Deutsche Telekom, Ericsson, Facebook, HMD, Intel, LG, Mobile World Congress, Nokia, nvidia, Royole, SONY, sprint, vivo, Vodafone
This comes after companies including Nokia, Sony, Deutsche Telekom, Intel, Amazon, LG, Vivo, Ericsson , Facebook, AT&T, and Nvidia, withdrew from MWC.
