by Brad Howarth | Sep 15, 2021 | artificial intelligence, call centre, communications, customer engagement management, innovation
Lengthy lockdowns have left many of us feeling our social communication skills may have atrophied. But social communication has always been a difficult task for some, especially those coming from non-English speaking backgrounds. Now one entrepreneur has found a way...
by Rosalyn Page | Apr 14, 2021 | artificial intelligence, chatbot, chatbots, human-centred design
Versa agency has created a unique interactive, artificial intelligence (AI)-driven website which uses conversational bots so visitors can use voice or text to interact with the site.
by Nadia Cameron | Jan 8, 2021 | artificial intelligence, Complexica, marketing technology, martech, retailing
DuluxGroup has stepped up its artificial intelligence (AI) investment to further improve its retail execution game.
by Rosalyn Page | Jun 26, 2020 | artificial intelligence, chatbot, chatbots, conversational AI, customer engagement, customer experience management
Chatbots are increasingly deployed by brands as another important channel of customer contact. BT’s Autonomous Customer 2020 research found chatbots are one of the new tech tools, along with phone and email, plus real human agents, that customers want when contacting...
by Vanessa Mitchell | Mar 4, 2020 | artificial intelligence, customer engagement, customer experience management, customer journey, marketing strategy, salesforce, Salesforce World Tour 2020
Salesforce’s Sydney event kicked off with a discussion around the future of marketing and what high-performing brands are doing to lead marketing now and into the future.
by Vanessa Mitchell | Jan 22, 2020 | artificial intelligence, big data, cruisewatch, data-driven marketing, marketing strategy
Cruisewatch is bringing its artificial intelligence (AI)-powered cruise search engine to Australia — something it says is the first of its kind in the region.
