by Rosalyn Page | Jun 26, 2020 | artificial intelligence, chatbot, chatbots, conversational AI, customer engagement, customer experience management
Chatbots are increasingly deployed by brands as another important channel of customer contact. BT’s Autonomous Customer 2020 research found chatbots are one of the new tech tools, along with phone and email, plus real human agents, that customers want when contacting...
by Vanessa Mitchell | Mar 4, 2020 | artificial intelligence, customer engagement, customer experience management, customer journey, marketing strategy, salesforce, Salesforce World Tour 2020
Salesforce’s Sydney event kicked off with a discussion around the future of marketing and what high-performing brands are doing to lead marketing now and into the future.
by Vanessa Mitchell | Jan 22, 2020 | artificial intelligence, big data, cruisewatch, data-driven marketing, marketing strategy
Cruisewatch is bringing its artificial intelligence (AI)-powered cruise search engine to Australia — something it says is the first of its kind in the region.
by Vanessa Mitchell | Jan 22, 2020 | artificial intelligence, big data, cruisewatch, data-driven marketing, marketing strategy
Cruisewatch is bringing its artificial intelligence (AI)-powered cruise search engine to Australia — something it says is the first of its kind in the region.
by Farzanah Farveen | Jan 20, 2020 | Agencies, artificial intelligence, Blockchain, LinkedIn, UX design
According to LinkedIn, the most in-demand hard skills are the ones changing what companies are currently working on and that many of these skills will continue to evolve.
by Vanessa Mitchell | Jan 10, 2020 | artificial intelligence, avatar, emerging technology, Salesforce Ventures, Soul Machines, virtual assistants
New Zealand company, Soul Machines, has raised US$40 million in series B investment to help with its quest to re-imagine how humans connect with machines.
