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    Wave 1 2024 Customer Insights Journey Chat With Amey Holden

    The release notes for Dynamics 365 Wave 1 2024 have been published. My good friend Amey Holden and I got together to chat about each proposed change or new feature from the Customer Insights – Journeys section (formerly D365 Marketing). We talk through what each of us thinks of the new proposed features from Microsoft and share ideas with each other that we hadn’t necessarily thought of! 

    You can find Amey in the following places: 

    Wave 1 2024 Customer Insights Journey Chat With Amey Holden LinkedIn:  https://www.linkedin.com/in/amey-holden/

    Wave 1 2024 Customer Insights Journey Chat With Amey Holden Website: https://www.ameyholden.com  

    You can watch the video here:

    🚀 New and planned features for Dynamics 365 Customer Insights – Journeys, 2024 release wave 1

    🎯 New and planned features for Dynamics 365 Customer Insights – Data, 2024 release wave 1

     Wave 2 2023 Change History: 

    ✅ Features Added: https://learn.microsoft.com/en-us/dynamics365/release-plan/2023wave2/change-history#features-added-to-release-plan

    📆 Release Date Changed: https://learn.microsoft.com/en-us/dynamics365/release-plan/2023wave2/change-history#release-date-changed

    ❌ Features Removed: https://learn.microsoft.com/en-us/dynamics365/release-plan/2023wave2/change-history#features-removed-from-release-plan

    Wave 1 Item Links: 

    1⃣ Boost customer confidence with branded links for email and content

    2⃣ Capture responses from external, third-party forms

    3⃣ Collect extra customer information without creating custom attributes

    4⃣ Build and test journeys before deploying to production

    5⃣ Easily manage customer consent from contact and lead forms

    6⃣ Easily reference copies of sent emails in the timeline

    7⃣ Engage customers with personalized messages based on website interactions

    8⃣ Ensure messages go to the right contact email address

    9⃣ Get faster insights at scale with auto-management of segments, measures

    1⃣0⃣ Improve engagement and compliance with double opt-in

    1⃣1⃣  Improve reliability of insights with advanced bot protection

    1⃣2⃣ Instrument and test real-time events faster with a developer portal

    1⃣3⃣ Optimize engagement and increase conversion rates with email A/B testing

    1⃣4⃣ Prevent duplicate emails to contacts that share an email address

    1⃣5⃣ Provide varied experiences in one journey using journey split tiles

    1⃣6⃣ Reach customers quickly with 10x increased throughput

    1⃣7⃣ Reach your customers at the right moment with send scheduling

    1⃣8⃣ Understand and optimize journeys with customer flow analysis

    1⃣9⃣ Qualify leads and route to sales when buying is likely

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