Homechief digital officer November 17, 2021 Nadia Cameron FacebookInstagramTwitterYoutube Latest Posts Is advertising causing climate change? Actually, it’s worse than that Advertising AANA confirms KPMG director as new CEO Tony the Tiger transforms into gr-r-eat Twitch streamer Tony the Tiger transforms into gr-r-eat Twitch streamer Coles: Using metrics to drive end-to-end customer thinking Share Facebook Twitter Pinterest WhatsApp Shifting from product availability to perfect order metrics is just one of the ways Coles has improved its customer emphasis internally and as a consequence of rapid digitisation during the pandemic. November 17, 2021 Nadia Cameron FacebookInstagramTwitterYoutube RELATED ARTICLES chatbots Building the foundations for omnichannel CX: Beyond Bank’s story chief customer officer State of CX leadership 2022: Terms & conditions customer engagement Latest Gartner personalisation engine report highlights strengths and weaknesses of platform approaches contact centre 7 ways to build employee engagement and capability in a CX transformation beauty and wellness Building a modern customer loyalty program: Bangn Body’s story Latest Posts Is advertising causing climate change? Actually, it’s worse than that Advertising AANA confirms KPMG director as new CEO Tony the Tiger transforms into gr-r-eat Twitch streamer Tony the Tiger transforms into gr-r-eat Twitch streamer Don't Miss Content & Commerce Digiday DealBook: Truth Social acquisition extended, Lyft’s new media division, Axios bought by Cox and more Life Beyond the Cookie BuzzFeed expands first-party data product Lighthouse to international markets Brands in Culture Hilton looks to new and emerging customers to re-up enthusiasm for travel Digiday Digiday+ Research: Publishers and ad execs grow cynical of third-party cookie depreciation Brand Safety ‘A key impediment’: Brand safety tech continues to divide advertisers into haves and have-nots Stay in touchTo be updated with all the latest news, offers and special announcements.Sign up