Thursday, December 8, 2022

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    Are you a leader or manager of CX in your organisation? Then please complete CMO’s new survey

    There are a lot of insights out there into customer experience maturity across organisations today, but what about state of customer leadership itself? Just what does it mean to be a customer experience manager or leader today, what’s the remit, role and sphere of influence? And how do you gauge success and impact?

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