Deploying an automated chatbot in less than two weeks, contextualising communications regardless of channel and improving internally efficiencies are just some of the wins for 1800 Flowers after overhauling its customer service approach.
- How google’s media lab boosts youtube ad results
- Watch: The top 5 creative brand ideas you need to know about right now
- Coca-Cola Energy axed in the U.S. after sluggish sales
- Dove brings No Digital Distortion’s body-positive message to TikTok
- If advertisers employ agencies to grow the business, remunerate TV buying on that basis