Chatbots are the customer-experience (CX) buzz technology of 2018, and there is no doubt that when implemented properly, they can improve CX for thousands of consumers, freeing up call centre staff to focus on higher-value conversations.
- Comcast beats Fox to win Sky takeover auction
- Watch these siblings savage their brother in this jaw-dropping political attack ad
- 'Marketing has to be genuine and real,' says Volvo's SVP brand and strategy
- Peta takes aim at Donald Trump Jr. with parody Halloween costume
- Twitter issues warning over exposure of direct messages